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[ ] Udemy - Mastering Customer Service Skills

  • 收录时间:2022-11-28 11:15:26
  • 文件大小:1GB
  • 下载次数:1
  • 最近下载:2022-11-28 11:15:26
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文件列表

  1. ~Get Your Files Here !/6 - Skills 3 Understanding customers problems/6 - Skill 3 Understanding customers problems.mp4 379MB
  2. ~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - Skill 5 Dealing with difficult customers Flex your muscles to solve problems.mp4 241MB
  3. ~Get Your Files Here !/5 - Skill 2 Empathy Act with your heart/5 - Skill 2 Empathy.mp4 201MB
  4. ~Get Your Files Here !/7 - Skill 4 Curiosity/7 - Skill 4 Curiosity Earn the respect of customers.mp4 188MB
  5. ~Get Your Files Here !/3 - Skill 1 Selfawareness/3 - Skill 1 Selfawareness Standing your ground.mp4 175MB
  6. ~Get Your Files Here !/1 - Introduction to mastery of customer service skills/1 - Introduction to mastering customer service skills.mp4 128MB
  7. ~Get Your Files Here !/9 - Closing/9 - Wrapping up.mp4 100MB
  8. ~Get Your Files Here !/2 - Important definitions in Customer Service/2 - Customer Service Language.mp4 64MB
  9. ~Get Your Files Here !/4 - Skill 1 Selfawareness What did your learn about yourself/4 - Skill 1 Selfawareness recap.mp4 33MB
  10. ~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - Practice-1-the-food-is-not-right.pdf 2MB
  11. ~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - Practice-2-refund.pdf 2MB
  12. ~Get Your Files Here !/3 - Skill 1 Selfawareness/3 - Self-awarenessv3.jpg 2MB
  13. ~Get Your Files Here !/6 - Skills 3 Understanding customers problems/6 - Recognizing-the-emotions-in-the-expressions-answers.docx 1MB
  14. ~Get Your Files Here !/5 - Skill 2 Empathy Act with your heart/5 - empathy-map-2-example.pdf 1MB
  15. ~Get Your Files Here !/5 - Skill 2 Empathy Act with your heart/5 - empathy-map-2-fin.pdf 1MB
  16. ~Get Your Files Here !/6 - Skills 3 Understanding customers problems/6 - Slide30-emotion-activity.png 842KB
  17. ~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - elastic-with-credit.png 667KB
  18. ~Get Your Files Here !/2 - Important definitions in Customer Service/2 - The-language-of-customer-service.pdf 649KB
  19. ~Get Your Files Here !/7 - Skill 4 Curiosity/7 - Curiosity-puzzle.pdf 590KB
  20. ~Get Your Files Here !/3 - Skill 1 Selfawareness/3 - Cultivating-Self-awaress.pdf 501KB
  21. ~Get Your Files Here !/5 - Skill 2 Empathy Act with your heart/5 - empathy-map-1-fin.pdf 468KB
  22. ~Get Your Files Here !/3 - Skill 1 Selfawareness/3 - Values.jpg 260KB
  23. ~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - empathy-statements.pdf 51KB
  24. ~Get Your Files Here !/Bonus Resources.txt 386B
  25. Get Bonus Downloads Here.url 176B