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[] Udemy - Salesforce Certification Service Cloud Rapid Exam Prep

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文件列表

  1. 3. Supplemental Training Industry Knowledge/2. Key contact center metrics, KPIs, and business challenges.mp4 29MB
  2. 4. Topic 2 Case Management/4. Case Management Question 2.3 - Case Entry Process.mp4 25MB
  3. 5. Topic 3 Service Cloud Solution Design/3. Service Cloud Solution Design Question 3.2 - Salesforce Console for Service.mp4 21MB
  4. 5. Topic 3 Service Cloud Solution Design/5. Service Cloud Solution Design Question 3.4 - Improving Cost per Case.mp4 20MB
  5. 5. Topic 3 Service Cloud Solution Design/6. Service Cloud Solution Design Question 3.5 - Console Configuration.mp4 19MB
  6. 1. Getting Started with Rapid Exam Prep/1. Introduction.mp4 18MB
  7. 4. Topic 2 Case Management/9. Case Management Question 2.8 - Configuration.mp4 18MB
  8. 7. Topic 5 Knowledge Management/3. Knowledge Management Question 5.2 - Features of Salesforce Knowledge.mp4 17MB
  9. 3. Supplemental Training Industry Knowledge/6. Core tenets of KCS.mp4 17MB
  10. 3. Supplemental Training Industry Knowledge/7. Components of a contact center.mp4 17MB
  11. 8. Topic 6 Implementation Strategy/2. Implementation Strategy Question 6.1 - User Adoption.mp4 16MB
  12. 9. Topic 7 Contact Center Analytics/4. Contact Center Analytics Question 7.3 - User Adoption Dashboard.mp4 16MB
  13. 10. Topic 8 Integration and Data Management/2. Integration and Data Management Question 8.1 - Reporting Integration.mp4 16MB
  14. 9. Topic 7 Contact Center Analytics/2. Contact Center Analytics Question 7.1 - Agent Assisted Interactions.mp4 16MB
  15. 4. Topic 2 Case Management/2. Case Management Question 2.1 - Surveys.mp4 15MB
  16. 2. Topic 1 Industry Knowledge/2. Industry Knowledge Question 1.1 - Common Contact Center Systems.mp4 15MB
  17. 4. Topic 2 Case Management/10. Case Management Question 2.9 - Social Customer Service.mp4 14MB
  18. 7. Topic 5 Knowledge Management/6. Knowledge Management Question 5.5 - KCS and Archiving Articles.mp4 14MB
  19. 3. Supplemental Training Industry Knowledge/2.1 Handout-Metrics KPIs Business Challenges.pdf.pdf 14MB
  20. 3. Supplemental Training Industry Knowledge/7.3 Handout-Metrics KPIs Business Challenges.pdf.pdf 14MB
  21. 8. Topic 6 Implementation Strategy/4. Implementation Strategy Question 6.3 - Deployment Approach.mp4 14MB
  22. 7. Topic 5 Knowledge Management/2. Knowledge Management Question 5.1 - Integration to Case Management Process.mp4 13MB
  23. 4. Topic 2 Case Management/5. Case Management Question 2.4 - Omnichannel.mp4 13MB
  24. 3. Supplemental Training Industry Knowledge/3. Interaction Channels.mp4 13MB
  25. 5. Topic 3 Service Cloud Solution Design/4. Service Cloud Solution Design Question 3.3 - Repair and Returns.mp4 12MB
  26. 7. Topic 5 Knowledge Management/5. Knowledge Management Question 5.4 - Knowledge Content Migration.mp4 12MB
  27. 10. Topic 8 Integration and Data Management/7. Integration and Data Management Question 8.6 - Transaction Volume.mp4 12MB
  28. 2. Topic 1 Industry Knowledge/4. Industry Knowledge Question 1.3 - Business Continuity.mp4 12MB
  29. 6. Topic 4 Interaction Channels/4. Interaction Channels Question 4.3 - Live Chat.mp4 12MB
  30. 4. Topic 2 Case Management/3. Case Management Question 2.2 - Service Level (SLA) Management.mp4 12MB
  31. 6. Topic 4 Interaction Channels/6. Interaction Channels Question 4.5 - Live Agent and Chatter Answers.mp4 12MB
  32. 6. Topic 4 Interaction Channels/2. Interaction Channels Question 4.1 - Email Management.mp4 12MB
  33. 4. Topic 2 Case Management/11. Case Management Question 2.10 - Field Service Dispatch.mp4 12MB
  34. 10. Topic 8 Integration and Data Management/4. Integration and Data Management Question 8.3 - Legacy Migration Criteria.mp4 12MB
  35. 5. Topic 3 Service Cloud Solution Design/2. Service Cloud Solution Design Question 3.1 - Variable Required Data.mp4 12MB
  36. 6. Topic 4 Interaction Channels/3. Interaction Channels Question 4.2 - Communities.mp4 10MB
  37. 8. Topic 6 Implementation Strategy/5. Implementation Strategy Question 6.4 - Project Phase Identification.mp4 10MB
  38. 10. Topic 8 Integration and Data Management/3. Integration and Data Management Question 8.2 - Legacy Data Migration.mp4 10MB
  39. 4. Topic 2 Case Management/7. Case Management Question 2.6 - Case Collaboration.mp4 10MB
  40. 10. Topic 8 Integration and Data Management/5. Integration and Data Management Question 8.4 - Case Data Quality.mp4 10MB
  41. 10. Topic 8 Integration and Data Management/6. Integration and Data Management Question 8.5 - Batch Integration.mp4 9MB
  42. 2. Topic 1 Industry Knowledge/3. Industry Knowledge Question 1.2 - Quality Monitoring.mp4 9MB
  43. 9. Topic 7 Contact Center Analytics/3. Contact Center Analytics Question 7.2 - Chat Team Performance.mp4 9MB
  44. 3. Supplemental Training Industry Knowledge/4. Business continuity in the contact center.mp4 9MB
  45. 6. Topic 4 Interaction Channels/5. Interaction Channels Question 4.4 - Agent Assisted Inquiries.mp4 9MB
  46. 6. Topic 4 Interaction Channels/7. Interaction Channels Question 4.6 - Open CTI.mp4 8MB
  47. 8. Topic 6 Implementation Strategy/3. Implementation Strategy Question 6.2 - Project Planning Phase.mp4 8MB
  48. 4. Topic 2 Case Management/8. Case Management Question 2.7 - Case Automation.mp4 8MB
  49. 7. Topic 5 Knowledge Management/4. Knowledge Management Question 5.3 - Knowledge Visibility.mp4 8MB
  50. 3. Supplemental Training Industry Knowledge/6. Core tenets of KCS.vtt 8MB
  51. 3. Supplemental Training Industry Knowledge/5. Different types of contact centers.mp4 8MB
  52. 2. Topic 1 Industry Knowledge/5. Industry Knowledge Question 1.4 - Knowledge Centered Support (KCS).mp4 7MB
  53. 3. Supplemental Training Industry Knowledge/7.4 Handout-Components of a Contact Center.pdf.pdf 5MB
  54. 3. Supplemental Training Industry Knowledge/1. Introduction to Industry Knowledge Supplemental Training.mp4 4MB
  55. 3. Supplemental Training Industry Knowledge/2.2 ContactCenterMetricsTable.tiff.tiff 675KB
  56. 3. Supplemental Training Industry Knowledge/7.1 ContactCenterMetricsTable.tiff.tiff 675KB
  57. 3. Supplemental Training Industry Knowledge/7.2 ContactCenterTechnologyTable.tiff.tiff 584KB
  58. 3. Supplemental Training Industry Knowledge/2. Key contact center metrics, KPIs, and business challenges.vtt 17KB
  59. 3. Supplemental Training Industry Knowledge/7. Components of a contact center.vtt 8KB
  60. 3. Supplemental Training Industry Knowledge/3. Interaction Channels.vtt 7KB
  61. 12. Bonus Final Practice Exam/1. Bonus Final Practice Exam.html 4KB
  62. 1. Getting Started with Rapid Exam Prep/1. Introduction.vtt 4KB
  63. 3. Supplemental Training Industry Knowledge/5. Different types of contact centers.vtt 4KB
  64. 7. Topic 5 Knowledge Management/4. Knowledge Management Question 5.3 - Knowledge Visibility.vtt 4KB
  65. 5. Topic 3 Service Cloud Solution Design/5. Service Cloud Solution Design Question 3.4 - Improving Cost per Case.vtt 4KB
  66. 5. Topic 3 Service Cloud Solution Design/6. Service Cloud Solution Design Question 3.5 - Console Configuration.vtt 4KB
  67. 3. Supplemental Training Industry Knowledge/4. Business continuity in the contact center.vtt 4KB
  68. 4. Topic 2 Case Management/4. Case Management Question 2.3 - Case Entry Process.vtt 3KB
  69. 8. Topic 6 Implementation Strategy/2. Implementation Strategy Question 6.1 - User Adoption.vtt 3KB
  70. 4. Topic 2 Case Management/10. Case Management Question 2.9 - Social Customer Service.vtt 3KB
  71. 9. Topic 7 Contact Center Analytics/4. Contact Center Analytics Question 7.3 - User Adoption Dashboard.vtt 3KB
  72. 9. Topic 7 Contact Center Analytics/2. Contact Center Analytics Question 7.1 - Agent Assisted Interactions.vtt 3KB
  73. 4. Topic 2 Case Management/11. Case Management Question 2.10 - Field Service Dispatch.vtt 3KB
  74. 4. Topic 2 Case Management/9. Case Management Question 2.8 - Configuration.vtt 3KB
  75. 10. Topic 8 Integration and Data Management/2. Integration and Data Management Question 8.1 - Reporting Integration.vtt 3KB
  76. 5. Topic 3 Service Cloud Solution Design/3. Service Cloud Solution Design Question 3.2 - Salesforce Console for Service.vtt 3KB
  77. 10. Topic 8 Integration and Data Management/7. Integration and Data Management Question 8.6 - Transaction Volume.vtt 3KB
  78. 8. Topic 6 Implementation Strategy/4. Implementation Strategy Question 6.3 - Deployment Approach.vtt 3KB
  79. 6. Topic 4 Interaction Channels/6. Interaction Channels Question 4.5 - Live Agent and Chatter Answers.vtt 3KB
  80. 10. Topic 8 Integration and Data Management/5. Integration and Data Management Question 8.4 - Case Data Quality.vtt 2KB
  81. 7. Topic 5 Knowledge Management/3. Knowledge Management Question 5.2 - Features of Salesforce Knowledge.vtt 2KB
  82. 7. Topic 5 Knowledge Management/6. Knowledge Management Question 5.5 - KCS and Archiving Articles.vtt 2KB
  83. 10. Topic 8 Integration and Data Management/4. Integration and Data Management Question 8.3 - Legacy Migration Criteria.vtt 2KB
  84. 5. Topic 3 Service Cloud Solution Design/4. Service Cloud Solution Design Question 3.3 - Repair and Returns.vtt 2KB
  85. 6. Topic 4 Interaction Channels/2. Interaction Channels Question 4.1 - Email Management.vtt 2KB
  86. 8. Topic 6 Implementation Strategy/5. Implementation Strategy Question 6.4 - Project Phase Identification.vtt 2KB
  87. 10. Topic 8 Integration and Data Management/3. Integration and Data Management Question 8.2 - Legacy Data Migration.vtt 2KB
  88. 1. Getting Started with Rapid Exam Prep/2. Exam Study Guide.html 2KB
  89. 4. Topic 2 Case Management/5. Case Management Question 2.4 - Omnichannel.vtt 2KB
  90. 6. Topic 4 Interaction Channels/4. Interaction Channels Question 4.3 - Live Chat.vtt 2KB
  91. 7. Topic 5 Knowledge Management/2. Knowledge Management Question 5.1 - Integration to Case Management Process.vtt 2KB
  92. 2. Topic 1 Industry Knowledge/4. Industry Knowledge Question 1.3 - Business Continuity.vtt 2KB
  93. 9. Topic 7 Contact Center Analytics/3. Contact Center Analytics Question 7.2 - Chat Team Performance.vtt 2KB
  94. 2. Topic 1 Industry Knowledge/2. Industry Knowledge Question 1.1 - Common Contact Center Systems.vtt 2KB
  95. 7. Topic 5 Knowledge Management/5. Knowledge Management Question 5.4 - Knowledge Content Migration.vtt 2KB
  96. 10. Topic 8 Integration and Data Management/6. Integration and Data Management Question 8.5 - Batch Integration.vtt 2KB
  97. 6. Topic 4 Interaction Channels/3. Interaction Channels Question 4.2 - Communities.vtt 2KB
  98. 5. Topic 3 Service Cloud Solution Design/2. Service Cloud Solution Design Question 3.1 - Variable Required Data.vtt 2KB
  99. 8. Topic 6 Implementation Strategy/3. Implementation Strategy Question 6.2 - Project Planning Phase.vtt 2KB
  100. 6. Topic 4 Interaction Channels/5. Interaction Channels Question 4.4 - Agent Assisted Inquiries.vtt 2KB
  101. 6. Topic 4 Interaction Channels/7. Interaction Channels Question 4.6 - Open CTI.vtt 1KB
  102. 4. Topic 2 Case Management/7. Case Management Question 2.6 - Case Collaboration.vtt 1KB
  103. 4. Topic 2 Case Management/3. Case Management Question 2.2 - Service Level (SLA) Management.vtt 1KB
  104. 4. Topic 2 Case Management/2. Case Management Question 2.1 - Surveys.vtt 1KB
  105. 2. Topic 1 Industry Knowledge/3. Industry Knowledge Question 1.2 - Quality Monitoring.vtt 1KB
  106. 4. Topic 2 Case Management/8. Case Management Question 2.7 - Case Automation.vtt 1KB
  107. 3. Supplemental Training Industry Knowledge/1. Introduction to Industry Knowledge Supplemental Training.vtt 1KB
  108. 11. Wrap-up/1. You made it to the end!.html 1KB
  109. 2. Topic 1 Industry Knowledge/5. Industry Knowledge Question 1.4 - Knowledge Centered Support (KCS).vtt 845B
  110. 1. Getting Started with Rapid Exam Prep/3. Activity for Service Cloud Beginners.html 610B
  111. 10. Topic 8 Integration and Data Management/1. Pre-test How much do you know about Integration and Data Management.html 267B
  112. 2. Topic 1 Industry Knowledge/1. Pre-test How much do you know about Industry Knowledge.html 267B
  113. 4. Topic 2 Case Management/1. Pre-test How much do you know about Case Management.html 267B
  114. 5. Topic 3 Service Cloud Solution Design/1. Pre-test How much do you know about Service Cloud Solution Design.html 267B
  115. 6. Topic 4 Interaction Channels/1. Pre-test How much do you know about Interaction Channels.html 267B
  116. 7. Topic 5 Knowledge Management/1. Pre-test How much do you know about Knowledge Management.html 267B
  117. 8. Topic 6 Implementation Strategy/1. Pre-test How much do you know about Implementation Strategy.html 267B
  118. 9. Topic 7 Contact Center Analytics/1. Pre-test How much do you know about Contact Center Analytics.html 267B
  119. 6. Topic 4 Interaction Channels/3.1 Study This! - Communities User License Comparison.html 193B
  120. 4. Topic 2 Case Management/6. Case Management Question 2.5 - Milestones & Entitlements.html 164B
  121. 10. Topic 8 Integration and Data Management/8. Activity Integration and Data Management Quiz.html 160B
  122. 2. Topic 1 Industry Knowledge/6. Activity Industry Knowledge Quiz.html 160B
  123. 4. Topic 2 Case Management/12. Activity Case Management Quiz.html 160B
  124. 5. Topic 3 Service Cloud Solution Design/7. Activity Service Cloud Solution Design Quiz.html 160B
  125. 6. Topic 4 Interaction Channels/8. Activity Interaction Channels Quiz.html 160B
  126. 7. Topic 5 Knowledge Management/7. Activity Knowledge Management Quiz.html 160B
  127. 8. Topic 6 Implementation Strategy/6. Activity Implementation Strategies Quiz.html 160B
  128. 9. Topic 7 Contact Center Analytics/5. Activity Bonus Quiz!.html 160B
  129. 4. Topic 2 Case Management/10.2 Social Customer Service Implementation Guide.html 158B
  130. 6. Topic 4 Interaction Channels/2.1 Study Email-to-case attachment size limits.html 152B
  131. 4. Topic 2 Case Management/5.1 Omnichannel Implementation Instructions.html 147B
  132. 1. Getting Started with Rapid Exam Prep/2.1 Official Study Guide Service Cloud Consultant Exam.html 135B
  133. [FCS Forum].url 133B
  134. [FreeCourseSite.com].url 127B
  135. [CourseClub.NET].url 123B
  136. 4. Topic 2 Case Management/10.1 Video Overview of Social Customer Service.html 119B
  137. 4. Topic 2 Case Management/11.1 Wikipedia Article on Field Service Management.html 115B
  138. 1. Getting Started with Rapid Exam Prep/3.1 Trailhead - Keep Customers Happy with Service Cloud.html 113B
  139. 3. Supplemental Training Industry Knowledge/6.1 Consortium for Service Innovation.html 94B