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Udemy - Customer Service - Soft Skills Fundamentals

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  • 文件大小:160MB
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文件列表

  1. ~Get Your Files Here !/2. Prepare Yourself and Your Space/2. Look Good, Feel Good.mp4 25MB
  2. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/2. What is Good Customer Service.mp4 22MB
  3. ~Get Your Files Here !/2. Prepare Yourself and Your Space/1. Plan Your Day Before It Plans You.mp4 22MB
  4. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/3. Nuns Install Software, Too.mp4 19MB
  5. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/1. Introduction to Customer Service Soft Skills Fundamentals.mp4 14MB
  6. ~Get Your Files Here !/3. Dealing With Customers/4. Ask Dr. Google.mp4 10MB
  7. ~Get Your Files Here !/2. Prepare Yourself and Your Space/4. Body Language Matters, Even On The Phone.mp4 8MB
  8. ~Get Your Files Here !/3. Dealing With Customers/3. Don't Know Ask!.mp4 8MB
  9. ~Get Your Files Here !/5. Conclusion/1. What Have We Learned.mp4 7MB
  10. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/4. Anatomy of Good Customer Service.mp4 6MB
  11. ~Get Your Files Here !/3. Dealing With Customers/1. Mute is Your Friend.mp4 5MB
  12. ~Get Your Files Here !/3. Dealing With Customers/5. Follow Up, Follow Through, and Document, Document, Document!.mp4 4MB
  13. ~Get Your Files Here !/2. Prepare Yourself and Your Space/3. The Platinum Rule.mp4 3MB
  14. ~Get Your Files Here !/4. Self Preservation in Customer Service/2. Reviews Are a Good Thing.mp4 2MB
  15. ~Get Your Files Here !/4. Self Preservation in Customer Service/1. Be an Industry Expert.mp4 2MB
  16. ~Get Your Files Here !/4. Self Preservation in Customer Service/3. Take a Walk!!.mp4 1MB
  17. ~Get Your Files Here !/3. Dealing With Customers/2. What is her problem Listen carefully!.mp4 916KB
  18. ~Get Your Files Here !/3. Dealing With Customers/6. A Sample Call - What Would You Do.mp4 704KB
  19. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/4. Anatomy of Good Customer Service-de_DE.srt 7KB
  20. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/4. Anatomy of Good Customer Service-fr_FR.srt 6KB
  21. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/4. Anatomy of Good Customer Service-id_ID.srt 6KB
  22. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/4. Anatomy of Good Customer Service-pt_BR.srt 6KB
  23. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/4. Anatomy of Good Customer Service-es_ES.srt 6KB
  24. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/4. Anatomy of Good Customer Service-en_US.srt 6KB
  25. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/4. Anatomy of Good Customer Service-it_IT.srt 6KB
  26. ~Get Your Files Here !/2. Prepare Yourself and Your Space/4. Body Language Matters, Even On The Phone-de_DE.srt 4KB
  27. ~Get Your Files Here !/2. Prepare Yourself and Your Space/4. Body Language Matters, Even On The Phone-id_ID.srt 4KB
  28. ~Get Your Files Here !/2. Prepare Yourself and Your Space/4. Body Language Matters, Even On The Phone-fr_FR.srt 4KB
  29. ~Get Your Files Here !/3. Dealing With Customers/4. Ask Dr. Google-fr_FR.srt 4KB
  30. ~Get Your Files Here !/3. Dealing With Customers/4. Ask Dr. Google-de_DE.srt 4KB
  31. ~Get Your Files Here !/3. Dealing With Customers/4. Ask Dr. Google-id_ID.srt 4KB
  32. ~Get Your Files Here !/2. Prepare Yourself and Your Space/2. Look Good, Feel Good-de_DE.srt 3KB
  33. ~Get Your Files Here !/2. Prepare Yourself and Your Space/4. Body Language Matters, Even On The Phone-pt_BR.srt 3KB
  34. ~Get Your Files Here !/2. Prepare Yourself and Your Space/2. Look Good, Feel Good-fr_FR.srt 3KB
  35. ~Get Your Files Here !/2. Prepare Yourself and Your Space/4. Body Language Matters, Even On The Phone-es_ES.srt 3KB
  36. ~Get Your Files Here !/2. Prepare Yourself and Your Space/4. Body Language Matters, Even On The Phone-en_US.srt 3KB
  37. ~Get Your Files Here !/2. Prepare Yourself and Your Space/4. Body Language Matters, Even On The Phone-it_IT.srt 3KB
  38. ~Get Your Files Here !/2. Prepare Yourself and Your Space/2. Look Good, Feel Good-id_ID.srt 3KB
  39. ~Get Your Files Here !/3. Dealing With Customers/4. Ask Dr. Google-it_IT.srt 3KB
  40. ~Get Your Files Here !/3. Dealing With Customers/4. Ask Dr. Google-es_ES.srt 3KB
  41. ~Get Your Files Here !/3. Dealing With Customers/4. Ask Dr. Google-en_US.srt 3KB
  42. ~Get Your Files Here !/3. Dealing With Customers/4. Ask Dr. Google-pt_BR.srt 3KB
  43. ~Get Your Files Here !/2. Prepare Yourself and Your Space/2. Look Good, Feel Good-es_ES.srt 3KB
  44. ~Get Your Files Here !/2. Prepare Yourself and Your Space/2. Look Good, Feel Good-pt_BR.srt 3KB
  45. ~Get Your Files Here !/2. Prepare Yourself and Your Space/2. Look Good, Feel Good-it_IT.srt 3KB
  46. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/2. What is Good Customer Service-de_DE.srt 3KB
  47. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/2. What is Good Customer Service-fr_FR.srt 3KB
  48. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/2. What is Good Customer Service-id_ID.srt 3KB
  49. ~Get Your Files Here !/2. Prepare Yourself and Your Space/2. Look Good, Feel Good-en_US.srt 3KB
  50. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/2. What is Good Customer Service-pt_BR.srt 3KB
  51. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/3. Nuns Install Software, Too-fr_FR.srt 3KB
  52. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/3. Nuns Install Software, Too-id_ID.srt 3KB
  53. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/2. What is Good Customer Service-es_ES.srt 3KB
  54. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/3. Nuns Install Software, Too-de_DE.srt 3KB
  55. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/2. What is Good Customer Service-en_US.srt 3KB
  56. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/2. What is Good Customer Service-it_IT.srt 3KB
  57. ~Get Your Files Here !/2. Prepare Yourself and Your Space/1. Plan Your Day Before It Plans You-id_ID.srt 3KB
  58. ~Get Your Files Here !/2. Prepare Yourself and Your Space/1. Plan Your Day Before It Plans You-fr_FR.srt 3KB
  59. ~Get Your Files Here !/3. Dealing With Customers/3. Don't Know Ask!-de_DE.srt 3KB
  60. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/3. Nuns Install Software, Too-es_ES.srt 3KB
  61. ~Get Your Files Here !/3. Dealing With Customers/3. Don't Know Ask!-id_ID.srt 3KB
  62. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/3. Nuns Install Software, Too-it_IT.srt 3KB
  63. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/3. Nuns Install Software, Too-pt_BR.srt 3KB
  64. ~Get Your Files Here !/5. Conclusion/Extra Credit Inspiration.html 3KB
  65. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/3. Nuns Install Software, Too-en_US.srt 3KB
  66. ~Get Your Files Here !/2. Prepare Yourself and Your Space/1. Plan Your Day Before It Plans You-de_DE.srt 3KB
  67. ~Get Your Files Here !/3. Dealing With Customers/3. Don't Know Ask!-fr_FR.srt 3KB
  68. ~Get Your Files Here !/2. Prepare Yourself and Your Space/1. Plan Your Day Before It Plans You-es_ES.srt 3KB
  69. ~Get Your Files Here !/2. Prepare Yourself and Your Space/1. Plan Your Day Before It Plans You-it_IT.srt 3KB
  70. ~Get Your Files Here !/2. Prepare Yourself and Your Space/1. Plan Your Day Before It Plans You-en_US.srt 3KB
  71. ~Get Your Files Here !/3. Dealing With Customers/3. Don't Know Ask!-pt_BR.srt 3KB
  72. ~Get Your Files Here !/2. Prepare Yourself and Your Space/1. Plan Your Day Before It Plans You-pt_BR.srt 3KB
  73. ~Get Your Files Here !/3. Dealing With Customers/3. Don't Know Ask!-en_US.srt 2KB
  74. ~Get Your Files Here !/3. Dealing With Customers/3. Don't Know Ask!-es_ES.srt 2KB
  75. ~Get Your Files Here !/3. Dealing With Customers/3. Don't Know Ask!-it_IT.srt 2KB
  76. ~Get Your Files Here !/5. Conclusion/1. What Have We Learned-de_DE.srt 2KB
  77. ~Get Your Files Here !/5. Conclusion/1. What Have We Learned-fr_FR.srt 2KB
  78. ~Get Your Files Here !/5. Conclusion/1. What Have We Learned-id_ID.srt 2KB
  79. ~Get Your Files Here !/3. Dealing With Customers/5. Follow Up, Follow Through, and Document, Document, Document!-id_ID.srt 2KB
  80. ~Get Your Files Here !/3. Dealing With Customers/5. Follow Up, Follow Through, and Document, Document, Document!-de_DE.srt 2KB
  81. ~Get Your Files Here !/3. Dealing With Customers/5. Follow Up, Follow Through, and Document, Document, Document!-fr_FR.srt 2KB
  82. ~Get Your Files Here !/5. Conclusion/1. What Have We Learned-es_ES.srt 2KB
  83. ~Get Your Files Here !/5. Conclusion/1. What Have We Learned-it_IT.srt 2KB
  84. ~Get Your Files Here !/5. Conclusion/1. What Have We Learned-pt_BR.srt 2KB
  85. ~Get Your Files Here !/2. Prepare Yourself and Your Space/3. The Platinum Rule-id_ID.srt 2KB
  86. ~Get Your Files Here !/2. Prepare Yourself and Your Space/3. The Platinum Rule-de_DE.srt 2KB
  87. ~Get Your Files Here !/3. Dealing With Customers/5. Follow Up, Follow Through, and Document, Document, Document!-en_US.srt 2KB
  88. ~Get Your Files Here !/3. Dealing With Customers/5. Follow Up, Follow Through, and Document, Document, Document!-pt_BR.srt 2KB
  89. ~Get Your Files Here !/3. Dealing With Customers/5. Follow Up, Follow Through, and Document, Document, Document!-es_ES.srt 2KB
  90. ~Get Your Files Here !/3. Dealing With Customers/5. Follow Up, Follow Through, and Document, Document, Document!-it_IT.srt 2KB
  91. ~Get Your Files Here !/2. Prepare Yourself and Your Space/3. The Platinum Rule-fr_FR.srt 2KB
  92. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/1. Introduction to Customer Service Soft Skills Fundamentals-de_DE.srt 2KB
  93. ~Get Your Files Here !/5. Conclusion/1. What Have We Learned-en_US.srt 2KB
  94. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/1. Introduction to Customer Service Soft Skills Fundamentals-fr_FR.srt 2KB
  95. ~Get Your Files Here !/3. Dealing With Customers/1. Mute is Your Friend-fr_FR.srt 2KB
  96. ~Get Your Files Here !/3. Dealing With Customers/1. Mute is Your Friend-de_DE.srt 2KB
  97. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/1. Introduction to Customer Service Soft Skills Fundamentals-es_ES.srt 2KB
  98. ~Get Your Files Here !/2. Prepare Yourself and Your Space/3. The Platinum Rule-pt_BR.srt 2KB
  99. ~Get Your Files Here !/2. Prepare Yourself and Your Space/3. The Platinum Rule-en_US.srt 2KB
  100. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/1. Introduction to Customer Service Soft Skills Fundamentals-pt_BR.srt 2KB
  101. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/1. Introduction to Customer Service Soft Skills Fundamentals-id_ID.srt 2KB
  102. ~Get Your Files Here !/2. Prepare Yourself and Your Space/3. The Platinum Rule-es_ES.srt 2KB
  103. ~Get Your Files Here !/3. Dealing With Customers/1. Mute is Your Friend-id_ID.srt 2KB
  104. ~Get Your Files Here !/2. Prepare Yourself and Your Space/3. The Platinum Rule-it_IT.srt 2KB
  105. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/1. Introduction to Customer Service Soft Skills Fundamentals-it_IT.srt 2KB
  106. ~Get Your Files Here !/3. Dealing With Customers/1. Mute is Your Friend-es_ES.srt 2KB
  107. ~Get Your Files Here !/3. Dealing With Customers/1. Mute is Your Friend-pt_BR.srt 2KB
  108. ~Get Your Files Here !/3. Dealing With Customers/1. Mute is Your Friend-it_IT.srt 2KB
  109. ~Get Your Files Here !/3. Dealing With Customers/1. Mute is Your Friend-en_US.srt 2KB
  110. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/1. Introduction to Customer Service Soft Skills Fundamentals-en_US.srt 2KB
  111. ~Get Your Files Here !/4. Self Preservation in Customer Service/2. Reviews Are a Good Thing-de_DE.srt 1KB
  112. ~Get Your Files Here !/4. Self Preservation in Customer Service/2. Reviews Are a Good Thing-fr_FR.srt 1KB
  113. ~Get Your Files Here !/4. Self Preservation in Customer Service/1. Be an Industry Expert-fr_FR.srt 1KB
  114. ~Get Your Files Here !/4. Self Preservation in Customer Service/2. Reviews Are a Good Thing-id_ID.srt 1KB
  115. ~Get Your Files Here !/4. Self Preservation in Customer Service/2. Reviews Are a Good Thing-pt_BR.srt 1KB
  116. ~Get Your Files Here !/4. Self Preservation in Customer Service/1. Be an Industry Expert-de_DE.srt 1KB
  117. ~Get Your Files Here !/4. Self Preservation in Customer Service/2. Reviews Are a Good Thing-es_ES.srt 1KB
  118. ~Get Your Files Here !/4. Self Preservation in Customer Service/2. Reviews Are a Good Thing-it_IT.srt 1KB
  119. ~Get Your Files Here !/4. Self Preservation in Customer Service/1. Be an Industry Expert-it_IT.srt 1KB
  120. ~Get Your Files Here !/4. Self Preservation in Customer Service/1. Be an Industry Expert-pt_BR.srt 1KB
  121. ~Get Your Files Here !/4. Self Preservation in Customer Service/1. Be an Industry Expert-es_ES.srt 1KB
  122. ~Get Your Files Here !/4. Self Preservation in Customer Service/1. Be an Industry Expert-id_ID.srt 1KB
  123. ~Get Your Files Here !/4. Self Preservation in Customer Service/2. Reviews Are a Good Thing-en_US.srt 1KB
  124. ~Get Your Files Here !/4. Self Preservation in Customer Service/1. Be an Industry Expert-en_US.srt 986B
  125. ~Get Your Files Here !/3. Dealing With Customers/2. What is her problem Listen carefully!-fr_FR.srt 805B
  126. ~Get Your Files Here !/3. Dealing With Customers/2. What is her problem Listen carefully!-de_DE.srt 802B
  127. ~Get Your Files Here !/3. Dealing With Customers/2. What is her problem Listen carefully!-it_IT.srt 775B
  128. ~Get Your Files Here !/4. Self Preservation in Customer Service/3. Take a Walk!!-de_DE.srt 770B
  129. ~Get Your Files Here !/3. Dealing With Customers/2. What is her problem Listen carefully!-id_ID.srt 764B
  130. ~Get Your Files Here !/3. Dealing With Customers/2. What is her problem Listen carefully!-pt_BR.srt 764B
  131. ~Get Your Files Here !/3. Dealing With Customers/2. What is her problem Listen carefully!-es_ES.srt 753B
  132. ~Get Your Files Here !/3. Dealing With Customers/2. What is her problem Listen carefully!-en_US.srt 705B
  133. ~Get Your Files Here !/4. Self Preservation in Customer Service/3. Take a Walk!!-fr_FR.srt 704B
  134. ~Get Your Files Here !/4. Self Preservation in Customer Service/3. Take a Walk!!-es_ES.srt 682B
  135. ~Get Your Files Here !/4. Self Preservation in Customer Service/3. Take a Walk!!-id_ID.srt 675B
  136. ~Get Your Files Here !/4. Self Preservation in Customer Service/3. Take a Walk!!-pt_BR.srt 670B
  137. ~Get Your Files Here !/4. Self Preservation in Customer Service/3. Take a Walk!!-it_IT.srt 655B
  138. ~Get Your Files Here !/4. Self Preservation in Customer Service/3. Take a Walk!!-en_US.srt 609B
  139. ~Get Your Files Here !/3. Dealing With Customers/6. A Sample Call - What Would You Do-id_ID.srt 489B
  140. ~Get Your Files Here !/3. Dealing With Customers/6. A Sample Call - What Would You Do-de_DE.srt 487B
  141. ~Get Your Files Here !/3. Dealing With Customers/6. A Sample Call - What Would You Do-fr_FR.srt 484B
  142. ~Get Your Files Here !/3. Dealing With Customers/6. A Sample Call - What Would You Do-it_IT.srt 464B
  143. ~Get Your Files Here !/3. Dealing With Customers/6. A Sample Call - What Would You Do-pt_BR.srt 440B
  144. ~Get Your Files Here !/3. Dealing With Customers/6. A Sample Call - What Would You Do-es_ES.srt 425B
  145. ~Get Your Files Here !/2. Prepare Yourself and Your Space/How Do You Prepare For A Busy Day.html 349B
  146. ~Get Your Files Here !/3. Dealing With Customers/6. A Sample Call - What Would You Do-en_US.srt 317B
  147. ~Get Your Files Here !/1. Introduction to Customer Service Soft Skills Fundamentals/The Best and the Worst.html 304B
  148. ~Get Your Files Here !/2. Prepare Yourself and Your Space/Workspace Review.html 125B