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IT Service Desk Customer Service Fundamentals

  • 收录时间:2018-04-10 01:05:06
  • 文件大小:2GB
  • 下载次数:199
  • 最近下载:2021-01-02 13:35:00
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文件列表

  1. 518163_02_05 - Escalation procedures_ How.mp4 97MB
  2. 518163_03_09 - How to effectively manage conflict.mp4 95MB
  3. 518163_03_04 - Building rapport through writing_ Style.mp4 93MB
  4. 518163_03_03 - Building rapport over the phone, part 2.mp4 91MB
  5. 518163_03_02 - Building rapport over the phone, part 1.mp4 91MB
  6. 518163_03_07 - Building rapport face-to-face.mp4 89MB
  7. 518163_02_03 - When to use mute.mp4 81MB
  8. 518163_02_02 - Hold_ The DATE process.mp4 78MB
  9. 518163_01_02 - Contact investigation and diagnosis_ Close-ended questions.mp4 77MB
  10. 518163_01_06 - Contact resolution.mp4 76MB
  11. 518163_03_01 - The value of building rapport with customers.mp4 74MB
  12. 518163_04_02 - Learning how to redirect customers.mp4 73MB
  13. 518163_01_01 - Contact greeting and validation.mp4 72MB
  14. 518163_04_01 - Recovering unsatisfied customers.mp4 71MB
  15. 518163_04_08 - Customer behavior profiles_ Timid.mp4 71MB
  16. 518163_04_04 - How to say no_ the steps.mp4 68MB
  17. 518163_03_06 - Building rapport through writing_ Words.mp4 68MB
  18. 518163_02_06 - Transfer procedures.mp4 68MB
  19. 518163_04_06 - Customer behavior profiles_ Combative.mp4 67MB
  20. 518163_04_07 - Customer behavior profiles_ Chatty.mp4 66MB
  21. 518163_04_05 - Customer behavior profiles_ Impassioned.mp4 65MB
  22. 518163_03_08 - Refining our message.mp4 59MB
  23. 518163_03_05 - Building rapport through writing_ Tone.mp4 54MB
  24. 518163_01_07 - Contact closure.mp4 50MB
  25. 518163_02_04 - Escalation procedures_ Why.mp4 47MB
  26. 518163_02_01 - Placing a contact on hold.mp4 45MB
  27. 518163_04_03 - How to say no without saying no.mp4 42MB
  28. 518163_01_04 - Contact investigation and diagnosis_ Probing questions.mp4 40MB
  29. 518163_01_05 - Contact investigation and diagnosis_ Confirming questions.mp4 34MB
  30. 518163_01_03 - Contact investigation and diagnosis_ Open-ended questions.mp4 34MB
  31. 518163_00_03 - What makes service desk customer service unique_.mp4 29MB
  32. 518163_00_02 - How to get the most value out of this course.mp4 27MB
  33. 518163_00_01 - Welcome.mp4 27MB
  34. 518163_05_01 - Next steps.mp4 21MB
  35. 518163_02_05 - Escalation procedures_ How.en.srt 9KB
  36. 518163_03_02 - Building rapport over the phone, part 1.en.srt 8KB
  37. 518163_04_02 - Learning how to redirect customers.en.srt 8KB
  38. 518163_03_09 - How to effectively manage conflict.en.srt 8KB
  39. 518163_03_04 - Building rapport through writing_ Style.en.srt 8KB
  40. 518163_03_03 - Building rapport over the phone, part 2.en.srt 8KB
  41. 518163_04_07 - Customer behavior profiles_ Chatty.en.srt 7KB
  42. 518163_01_02 - Contact investigation and diagnosis_ Close-ended questions.en.srt 7KB
  43. 518163_03_07 - Building rapport face-to-face.en.srt 7KB
  44. 518163_02_03 - When to use mute.en.srt 7KB
  45. 518163_01_01 - Contact greeting and validation.en.srt 7KB
  46. 518163_04_01 - Recovering unsatisfied customers.en.srt 7KB
  47. 518163_02_02 - Hold_ The DATE process.en.srt 7KB
  48. 518163_01_06 - Contact resolution.en.srt 7KB
  49. 518163_04_06 - Customer behavior profiles_ Combative.en.srt 7KB
  50. 518163_04_04 - How to say no_ the steps.en.srt 7KB
  51. 518163_04_08 - Customer behavior profiles_ Timid.en.srt 7KB
  52. 518163_03_01 - The value of building rapport with customers.en.srt 7KB
  53. 518163_04_05 - Customer behavior profiles_ Impassioned.en.srt 6KB
  54. 518163_03_06 - Building rapport through writing_ Words.en.srt 6KB
  55. 518163_02_06 - Transfer procedures.en.srt 6KB
  56. 518163_04_03 - How to say no without saying no.en.srt 5KB
  57. 518163_03_05 - Building rapport through writing_ Tone.en.srt 5KB
  58. 518163_03_08 - Refining our message.en.srt 5KB
  59. 518163_01_07 - Contact closure.en.srt 4KB
  60. 518163_02_04 - Escalation procedures_ Why.en.srt 4KB
  61. 518163_02_01 - Placing a contact on hold.en.srt 4KB
  62. 518163_01_04 - Contact investigation and diagnosis_ Probing questions.en.srt 4KB
  63. 518163_01_05 - Contact investigation and diagnosis_ Confirming questions.en.srt 3KB
  64. 518163_01_03 - Contact investigation and diagnosis_ Open-ended questions.en.srt 3KB
  65. 518163_00_02 - How to get the most value out of this course.en.srt 3KB
  66. 518163_00_03 - What makes service desk customer service unique_.en.srt 2KB
  67. 518163_00_01 - Welcome.en.srt 2KB
  68. 518163_05_01 - Next steps.en.srt 2KB