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Pluralsight - ITIL Foundation Lifecycle Phases and Processes

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  • 文件大小:434MB
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文件列表

  1. 7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/34.Change Management.mp4 18MB
  2. 12.Continual Service Improvement Process - The Seven-step Process/62.The Seven-step Improvement Process of CSI.mp4 18MB
  3. 10.Service Operation Functions - Units of Organization to Accomplish Work/51.The Service Desk.mp4 17MB
  4. 5.Service Design Processes - Setting the Stage for Successful Delivery/20.Service Level Management.mp4 13MB
  5. 7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/33.Service Asset and Configuration Management.mp4 13MB
  6. 9.Service Operation Processes - Where Services Are Visible to Customers/44.Incident Management.mp4 13MB
  7. 9.Service Operation Processes - Where Services Are Visible to Customers/46.Problem Management.mp4 12MB
  8. 5.Service Design Processes - Setting the Stage for Successful Delivery/21.Service Catalog Management.mp4 12MB
  9. 7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/36.Knowledge Management.mp4 10MB
  10. 5.Service Design Processes - Setting the Stage for Successful Delivery/23.Availability Management.mp4 10MB
  11. 3.Service Strategy Processes - Portfolio, Finances, and Relationships/11.Business Relationship Management.mp4 10MB
  12. 10.Service Operation Functions - Units of Organization to Accomplish Work/54.Application Management.mp4 10MB
  13. 3.Service Strategy Processes - Portfolio, Finances, and Relationships/10.Financial Management for IT.mp4 10MB
  14. 11.Continual Service Improvement – Introduction - Getting Better All the Time/56.What Is CSI.mp4 9MB
  15. 2.Service Strategy Introduction - It's All About Adding Value/03.ITIL® Concepts Review.mp4 9MB
  16. 9.Service Operation Processes - Where Services Are Visible to Customers/43.Event Management.mp4 9MB
  17. 5.Service Design Processes - Setting the Stage for Successful Delivery/25.IT Service Continuity Management.mp4 9MB
  18. 13.Preparing for the ITIL® Foundation Exam/66.How to Sign up for the Exam.mp4 8MB
  19. 5.Service Design Processes - Setting the Stage for Successful Delivery/26.Information Security Management.mp4 8MB
  20. 2.Service Strategy Introduction - It's All About Adding Value/05.Purpose, Objectives, and Scope of the Service Strategy Lifecycle Stage.mp4 8MB
  21. 9.Service Operation Processes - Where Services Are Visible to Customers/48.Access Management.mp4 8MB
  22. 13.Preparing for the ITIL® Foundation Exam/65.Preparing for the Exam.mp4 8MB
  23. 5.Service Design Processes - Setting the Stage for Successful Delivery/19.Design Coordination.mp4 8MB
  24. 5.Service Design Processes - Setting the Stage for Successful Delivery/22.Supplier Management.mp4 8MB
  25. 6.Service Transition Intro - Adding, Changing, and Retiring Services/28.Purpose, Objectives, and Scope of Service Transition.mp4 8MB
  26. 3.Service Strategy Processes - Portfolio, Finances, and Relationships/09.Service Portfolio Management.mp4 8MB
  27. 2.Service Strategy Introduction - It's All About Adding Value/06.Business Value of Service Strategy.mp4 7MB
  28. 9.Service Operation Processes - Where Services Are Visible to Customers/47.Request Fulfillment .mp4 7MB
  29. 9.Service Operation Processes - Where Services Are Visible to Customers/45.Incident Management Workflow.mp4 7MB
  30. 4.Service Design Introduction - The Blueprinting Phase/13.Purpose, Objectives, and Scope.mp4 7MB
  31. 5.Service Design Processes - Setting the Stage for Successful Delivery/24.Capacity Management.mp4 7MB
  32. 8.Service Operation Introduction - Running and Supporting Live Services/38.Purpose, Objectives, and Scope of Service Operation.mp4 6MB
  33. 2.Service Strategy Introduction - It's All About Adding Value/04.Definitions Review.mp4 6MB
  34. 6.Service Transition Intro - Adding, Changing, and Retiring Services/30.Service Transition Processes Overview.mp4 6MB
  35. 4.Service Design Introduction - The Blueprinting Phase/17.The Service Design Processes.mp4 5MB
  36. 11.Continual Service Improvement – Introduction - Getting Better All the Time/59.The CSI Approach.mp4 5MB
  37. 7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/35.Release and Deployment Management.mp4 5MB
  38. 7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/32.Transition Planning and Support.mp4 5MB
  39. 4.Service Design Introduction - The Blueprinting Phase/15.Five Major Aspects of Service Design.mp4 5MB
  40. 10.Service Operation Functions - Units of Organization to Accomplish Work/53.IT Operations Management.mp4 5MB
  41. 8.Service Operation Introduction - Running and Supporting Live Services/41.Processes and Functions of Service Operation.mp4 5MB
  42. 10.Service Operation Functions - Units of Organization to Accomplish Work/50.What Is a Function.mp4 5MB
  43. 6.Service Transition Intro - Adding, Changing, and Retiring Services/29.Business Value of Service Transition.mp4 4MB
  44. 11.Continual Service Improvement – Introduction - Getting Better All the Time/58.The Deming Cycle and CSI.mp4 4MB
  45. 1.Course Overview/01.Course Overview.mp4 4MB
  46. 11.Continual Service Improvement – Introduction - Getting Better All the Time/60.The CSI Register.mp4 4MB
  47. 8.Service Operation Introduction - Running and Supporting Live Services/40.Communication in Service Operation.mp4 3MB
  48. 11.Continual Service Improvement – Introduction - Getting Better All the Time/57.CSFs, KPIs, and Measurements.mp4 3MB
  49. 8.Service Operation Introduction - Running and Supporting Live Services/37.Introduction.mp4 3MB
  50. 2.Service Strategy Introduction - It's All About Adding Value/02.Introduction.mp4 3MB
  51. 4.Service Design Introduction - The Blueprinting Phase/12.Introduction.mp4 3MB
  52. 4.Service Design Introduction - The Blueprinting Phase/14.Business Value of Service Design.mp4 3MB
  53. 4.Service Design Introduction - The Blueprinting Phase/16.The Service Design Package.mp4 3MB
  54. 7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/31.Introduction.mp4 3MB
  55. 8.Service Operation Introduction - Running and Supporting Live Services/39.Business Value of Service Operation.mp4 3MB
  56. 10.Service Operation Functions - Units of Organization to Accomplish Work/52.Technical Management.mp4 3MB
  57. 2.Service Strategy Introduction - It's All About Adding Value/07.Service Strategy Processes Overview.mp4 3MB
  58. 9.Service Operation Processes - Where Services Are Visible to Customers/42.Introduction.mp4 3MB
  59. 11.Continual Service Improvement – Introduction - Getting Better All the Time/55.Introduction.mp4 3MB
  60. 5.Service Design Processes - Setting the Stage for Successful Delivery/18.Introduction.mp4 3MB
  61. 12.Continual Service Improvement Process - The Seven-step Process/63.CSI Metrics.mp4 3MB
  62. 6.Service Transition Intro - Adding, Changing, and Retiring Services/27.Introduction.mp4 3MB
  63. 10.Service Operation Functions - Units of Organization to Accomplish Work/49.Introduction.mp4 2MB
  64. 12.Continual Service Improvement Process - The Seven-step Process/61.Introduction.mp4 2MB
  65. 3.Service Strategy Processes - Portfolio, Finances, and Relationships/08.Introduction.mp4 1MB
  66. 13.Preparing for the ITIL® Foundation Exam/64.Introduction.mp4 1MB
  67. 7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/34.Change Management.en.srt 12KB
  68. 5.Service Design Processes - Setting the Stage for Successful Delivery/20.Service Level Management.en.srt 11KB
  69. 9.Service Operation Processes - Where Services Are Visible to Customers/44.Incident Management.en.srt 11KB
  70. 9.Service Operation Processes - Where Services Are Visible to Customers/46.Problem Management.en.srt 10KB
  71. 10.Service Operation Functions - Units of Organization to Accomplish Work/51.The Service Desk.en.srt 10KB
  72. 9.Service Operation Processes - Where Services Are Visible to Customers/48.Access Management.en.srt 8KB
  73. 12.Continual Service Improvement Process - The Seven-step Process/62.The Seven-step Improvement Process of CSI.en.srt 8KB
  74. 9.Service Operation Processes - Where Services Are Visible to Customers/43.Event Management.en.srt 8KB
  75. 7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/33.Service Asset and Configuration Management.en.srt 8KB
  76. 5.Service Design Processes - Setting the Stage for Successful Delivery/23.Availability Management.en.srt 8KB
  77. 5.Service Design Processes - Setting the Stage for Successful Delivery/21.Service Catalog Management.en.srt 8KB
  78. 5.Service Design Processes - Setting the Stage for Successful Delivery/26.Information Security Management.en.srt 8KB
  79. 2.Service Strategy Introduction - It's All About Adding Value/05.Purpose, Objectives, and Scope of the Service Strategy Lifecycle Stage.en.srt 8KB
  80. 7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/36.Knowledge Management.en.srt 8KB
  81. 11.Continual Service Improvement – Introduction - Getting Better All the Time/56.What Is CSI.en.srt 7KB
  82. 10.Service Operation Functions - Units of Organization to Accomplish Work/54.Application Management.en.srt 7KB
  83. 3.Service Strategy Processes - Portfolio, Finances, and Relationships/10.Financial Management for IT.en.srt 7KB
  84. 3.Service Strategy Processes - Portfolio, Finances, and Relationships/11.Business Relationship Management.en.srt 6KB
  85. 3.Service Strategy Processes - Portfolio, Finances, and Relationships/09.Service Portfolio Management.en.srt 6KB
  86. 5.Service Design Processes - Setting the Stage for Successful Delivery/19.Design Coordination.en.srt 6KB
  87. 6.Service Transition Intro - Adding, Changing, and Retiring Services/28.Purpose, Objectives, and Scope of Service Transition.en.srt 6KB
  88. 5.Service Design Processes - Setting the Stage for Successful Delivery/22.Supplier Management.en.srt 6KB
  89. 13.Preparing for the ITIL® Foundation Exam/65.Preparing for the Exam.en.srt 6KB
  90. 5.Service Design Processes - Setting the Stage for Successful Delivery/24.Capacity Management.en.srt 6KB
  91. 9.Service Operation Processes - Where Services Are Visible to Customers/45.Incident Management Workflow.en.srt 5KB
  92. 2.Service Strategy Introduction - It's All About Adding Value/03.ITIL® Concepts Review.en.srt 5KB
  93. 4.Service Design Introduction - The Blueprinting Phase/15.Five Major Aspects of Service Design.en.srt 5KB
  94. 5.Service Design Processes - Setting the Stage for Successful Delivery/25.IT Service Continuity Management.en.srt 5KB
  95. 11.Continual Service Improvement – Introduction - Getting Better All the Time/57.CSFs, KPIs, and Measurements.en.srt 5KB
  96. 2.Service Strategy Introduction - It's All About Adding Value/06.Business Value of Service Strategy.en.srt 4KB
  97. 8.Service Operation Introduction - Running and Supporting Live Services/41.Processes and Functions of Service Operation.en.srt 4KB
  98. 7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/32.Transition Planning and Support.en.srt 4KB
  99. 8.Service Operation Introduction - Running and Supporting Live Services/38.Purpose, Objectives, and Scope of Service Operation.en.srt 4KB
  100. 7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/35.Release and Deployment Management.en.srt 4KB
  101. 6.Service Transition Intro - Adding, Changing, and Retiring Services/30.Service Transition Processes Overview.en.srt 4KB
  102. 11.Continual Service Improvement – Introduction - Getting Better All the Time/59.The CSI Approach.en.srt 4KB
  103. 2.Service Strategy Introduction - It's All About Adding Value/04.Definitions Review.en.srt 4KB
  104. 13.Preparing for the ITIL® Foundation Exam/66.How to Sign up for the Exam.en.srt 4KB
  105. 4.Service Design Introduction - The Blueprinting Phase/17.The Service Design Processes.en.srt 4KB
  106. 4.Service Design Introduction - The Blueprinting Phase/13.Purpose, Objectives, and Scope.en.srt 4KB
  107. 9.Service Operation Processes - Where Services Are Visible to Customers/47.Request Fulfillment .en.srt 4KB
  108. 10.Service Operation Functions - Units of Organization to Accomplish Work/53.IT Operations Management.en.srt 4KB
  109. 1.Course Overview/01.Course Overview.en.srt 3KB
  110. 6.Service Transition Intro - Adding, Changing, and Retiring Services/29.Business Value of Service Transition.en.srt 3KB
  111. 11.Continual Service Improvement – Introduction - Getting Better All the Time/60.The CSI Register.en.srt 3KB
  112. 11.Continual Service Improvement – Introduction - Getting Better All the Time/58.The Deming Cycle and CSI.en.srt 3KB
  113. 12.Continual Service Improvement Process - The Seven-step Process/63.CSI Metrics.en.srt 3KB
  114. 10.Service Operation Functions - Units of Organization to Accomplish Work/50.What Is a Function.en.srt 3KB
  115. 4.Service Design Introduction - The Blueprinting Phase/14.Business Value of Service Design.en.srt 3KB
  116. 2.Service Strategy Introduction - It's All About Adding Value/07.Service Strategy Processes Overview.en.srt 3KB
  117. 8.Service Operation Introduction - Running and Supporting Live Services/40.Communication in Service Operation.en.srt 3KB
  118. 8.Service Operation Introduction - Running and Supporting Live Services/39.Business Value of Service Operation.en.srt 3KB
  119. 11.Continual Service Improvement – Introduction - Getting Better All the Time/55.Introduction.en.srt 2KB
  120. 9.Service Operation Processes - Where Services Are Visible to Customers/42.Introduction.en.srt 2KB
  121. 10.Service Operation Functions - Units of Organization to Accomplish Work/52.Technical Management.en.srt 2KB
  122. 4.Service Design Introduction - The Blueprinting Phase/12.Introduction.en.srt 2KB
  123. 2.Service Strategy Introduction - It's All About Adding Value/02.Introduction.en.srt 2KB
  124. 7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/31.Introduction.en.srt 2KB
  125. 8.Service Operation Introduction - Running and Supporting Live Services/37.Introduction.en.srt 2KB
  126. 4.Service Design Introduction - The Blueprinting Phase/16.The Service Design Package.en.srt 2KB
  127. 6.Service Transition Intro - Adding, Changing, and Retiring Services/27.Introduction.en.srt 2KB
  128. 10.Service Operation Functions - Units of Organization to Accomplish Work/49.Introduction.en.srt 2KB
  129. 5.Service Design Processes - Setting the Stage for Successful Delivery/18.Introduction.en.srt 2KB
  130. 12.Continual Service Improvement Process - The Seven-step Process/61.Introduction.en.srt 1KB
  131. 13.Preparing for the ITIL® Foundation Exam/64.Introduction.en.srt 1KB
  132. 3.Service Strategy Processes - Portfolio, Finances, and Relationships/08.Introduction.en.srt 984B