589689.xyz

[ ] Udemy - Workforce management Real Time Analyst

  • 收录时间:2022-07-26 10:36:20
  • 文件大小:1GB
  • 下载次数:1
  • 最近下载:2022-07-26 10:36:20
  • 磁力链接:
立即下载 复制链接

文件列表

  1. ~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/001 You will learn all the Intraday Traffic activities and duties.mp4 378MB
  2. ~Get Your Files Here !/11 - CODING EXCEPTIONS/001 FROM VTO TO UNPLANNED ABSENCES AND SUCH, CODING CORRECTLY IS A BIG FACTOR IN RTA.mp4 350MB
  3. ~Get Your Files Here !/12 - WFM SYSTEMS AVAYA CMS, IEX AND WEBSTATION/001 LEARN HOW TO USE AVAYA CMS.mp4 114MB
  4. ~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/003 INTERVAL ANALYSIS REFERRED TO EXPLAIN WHEN AN INTERVAL IS LOST.mp4 103MB
  5. ~Get Your Files Here !/03 - Workforce Management/001 what is Workforce Management.mp4 79MB
  6. ~Get Your Files Here !/09 - ADHERENCE, CONFORMANCE AND ATTRITION/001 ADHERENCE IS ONE OF THE KEY FACTORS TO GET THE PLAN DONE.mp4 48MB
  7. ~Get Your Files Here !/13 - REPORTS/001 THERE ARE SO MANY REPORTS THAT ARE ISSUED , WE LISTED THE MOST COMMON ONES.mp4 47MB
  8. ~Get Your Files Here !/10 - THE QUEUE/001 LEARNING HOW TO MAKE CALL OUTS BASED ON A QUEUE IS A BASIC DUTY FOR AN RTA.mp4 47MB
  9. ~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/002 Requirements and skills like MS excel, IEX and Avaya Cms and more.mp4 30MB
  10. ~Get Your Files Here !/07 - MANAGEMENT UNITS OR SITES/001 MANAGEMENT UNITS OR SITES ARE NECESSARY FOR ORGANIZATION AND COMPARISON PURPOSES.mp4 21MB
  11. ~Get Your Files Here !/08 - CONTACT TYPES, LOBS OR QUEUES/002 WFM KEY PERFORMANCE INDICATORS.mp4 20MB
  12. ~Get Your Files Here !/08 - CONTACT TYPES, LOBS OR QUEUES/001 MANAGING LOBS ARE CRUCIAL FOR SERVICE LEVEL PERFORMANCE AND KPIs RELATED.mp4 19MB
  13. ~Get Your Files Here !/02 - SERVICE LEVEL INTERPRETATION/001 SERVICE LEVEL REPORT AND ERLANG C CALCULATOR.mp4 15MB
  14. ~Get Your Files Here !/05 - ERLANG C/001 LEARN THE INPUTS FOR AN ERLANG C FORMULA AND THE OUTPUT.mp4 12MB
  15. ~Get Your Files Here !/06 - SKILLS/001 HOW SKILLS ARE CREATED AND CATEGORIZE INTO THE IEX SYSTEM.mp4 12MB
  16. ~Get Your Files Here !/01 - KPIs Essentials in WFM/001 Introduction to KPIs.mp4 6MB
  17. ~Get Your Files Here !/01 - KPIs Essentials in WFM/001 KPI-ESSENTIALS.pptm 345KB
  18. ~Get Your Files Here !/02 - SERVICE LEVEL INTERPRETATION/001 INTERVAL-INTERPRETATION.pptm 155KB
  19. ~Get Your Files Here !/11 - CODING EXCEPTIONS/001 FROM VTO TO UNPLANNED ABSENCES AND SUCH, CODING CORRECTLY IS A BIG FACTOR IN RTA_en.vtt 18KB
  20. ~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/001 You will learn all the Intraday Traffic activities and duties_en.vtt 16KB
  21. ~Get Your Files Here !/01 - KPIs Essentials in WFM/001 excel-adh.xlsx 16KB
  22. ~Get Your Files Here !/01 - KPIs Essentials in WFM/001 staffing-levels.xlsx 11KB
  23. ~Get Your Files Here !/01 - KPIs Essentials in WFM/001 UTILI-VS-OCC.xlsx 10KB
  24. ~Get Your Files Here !/03 - Workforce Management/001 what is Workforce Management_en.vtt 10KB
  25. ~Get Your Files Here !/15 - QUIZ ANSWERS/001 ANSWERS.html 7KB
  26. ~Get Your Files Here !/14 - QUIZ/001 QUIZ.html 6KB
  27. ~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/003 INTERVAL ANALYSIS REFERRED TO EXPLAIN WHEN AN INTERVAL IS LOST_en.vtt 5KB
  28. ~Get Your Files Here !/13 - REPORTS/001 THERE ARE SO MANY REPORTS THAT ARE ISSUED , WE LISTED THE MOST COMMON ONES_en.vtt 5KB
  29. ~Get Your Files Here !/12 - WFM SYSTEMS AVAYA CMS, IEX AND WEBSTATION/001 LEARN HOW TO USE AVAYA CMS_en.vtt 5KB
  30. ~Get Your Files Here !/10 - THE QUEUE/001 LEARNING HOW TO MAKE CALL OUTS BASED ON A QUEUE IS A BASIC DUTY FOR AN RTA_en.vtt 5KB
  31. ~Get Your Files Here !/08 - CONTACT TYPES, LOBS OR QUEUES/001 MANAGING LOBS ARE CRUCIAL FOR SERVICE LEVEL PERFORMANCE AND KPIs RELATED_en.vtt 3KB
  32. ~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/002 Requirements and skills like MS excel, IEX and Avaya Cms and more_en.vtt 2KB
  33. ~Get Your Files Here !/02 - SERVICE LEVEL INTERPRETATION/001 SERVICE LEVEL REPORT AND ERLANG C CALCULATOR_en.vtt 2KB
  34. ~Get Your Files Here !/07 - MANAGEMENT UNITS OR SITES/001 MANAGEMENT UNITS OR SITES ARE NECESSARY FOR ORGANIZATION AND COMPARISON PURPOSES_en.vtt 2KB
  35. ~Get Your Files Here !/01 - KPIs Essentials in WFM/001 Introduction to KPIs_en.vtt 2KB
  36. ~Get Your Files Here !/06 - SKILLS/001 HOW SKILLS ARE CREATED AND CATEGORIZE INTO THE IEX SYSTEM_en.vtt 1KB
  37. ~Get Your Files Here !/08 - CONTACT TYPES, LOBS OR QUEUES/002 WFM KEY PERFORMANCE INDICATORS_en.vtt 1KB
  38. ~Get Your Files Here !/09 - ADHERENCE, CONFORMANCE AND ATTRITION/001 ADHERENCE IS ONE OF THE KEY FACTORS TO GET THE PLAN DONE_en.vtt 884B
  39. ~Get Your Files Here !/05 - ERLANG C/001 LEARN THE INPUTS FOR AN ERLANG C FORMULA AND THE OUTPUT_en.vtt 816B
  40. ~Get Your Files Here !/Bonus Resources.txt 386B
  41. Get Bonus Downloads Here.url 183B