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CBT Nuggets - ITIL Intermedidate Lifecycle - CSI

  • 收录时间:2018-03-01 10:01:36
  • 文件大小:2GB
  • 下载次数:337
  • 最近下载:2021-01-20 12:17:06
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文件列表

  1. 27 - CSI Methods and Techniques - Metrics and KPIs.mp4 78MB
  2. 22 - CSI Methods and Techniques - Assessments.mp4 75MB
  3. 19 - The Seven-Step Improvement Process Step 6 Present and Report.mp4 72MB
  4. 16 - The Seven-Step Improvement Process Step 3 Gather the Data.mp4 69MB
  5. 26 - CSI Methods and Techniques - Service Measurement.mp4 65MB
  6. 21 - The Seven-Step Improvement Process Triggers, Challenges, and CSFs.mp4 63MB
  7. 34 - CSI Methods and Techniques - Problem, Knowledge, and Risk Management.mp4 62MB
  8. 46 - CSI, Culture and Communication.mp4 61MB
  9. 35 - Organizing for CSI - Primary Roles.mp4 59MB
  10. 25 - CSI Methods and Techniques - Benchmarking Continued.mp4 59MB
  11. 49 - ITIL - CSI Exam Cram #2.mp4 58MB
  12. 37 - Technology Considerations - ITSM Suites, Incident, Problem, Change, and Release_Deployment Management tools.mp4 57MB
  13. 38 - Technology Considerations - Event, Automated Incident_Problem Resolution, and Business Intelligence Tools.mp4 57MB
  14. 20 - The Seven-Step Improvement Process Step 7 Implementation.mp4 56MB
  15. 02 - Terminology Ice Review.mp4 56MB
  16. 48 - ITIL - CSI Exam Cram #1.mp4 55MB
  17. 31 - CSI Methods and Techniques - Service Reporting.mp4 55MB
  18. 30 - CSI Methods and Techniques - ROI and Business Cases.mp4 54MB
  19. 04 - CSI - Scope and Business Value.mp4 53MB
  20. 14 - The Seven-Step Improvement Process Step 1 Identification.mp4 52MB
  21. 39 - Implementing CSI - Getting started.mp4 50MB
  22. 10 - Seven Step Improvement Process - Purpose and Objectives.mp4 50MB
  23. 28 - CSI Methods and Techniques - Balanced Scorecard.mp4 49MB
  24. 17 - The Seven-Step Improvement Process Step 4 Process Data.mp4 49MB
  25. 13 - The Seven-Step Improvement Process- Basics.mp4 48MB
  26. 36 - Organizing for CSI - Support Roles in the Seven-Step Improvement Process.mp4 47MB
  27. 47 - Implementation Challenges, CSFs, and Risks.mp4 46MB
  28. 43 - Kotter's 8 Steps - Step 3 and 4 - Create a vision and Communicate a vision.mp4 44MB
  29. 24 - CSI Methods and Techniques - Benchmarking Introduction.mp4 44MB
  30. 41 - CSI and Organizational Change - Overview.mp4 44MB
  31. 15 - The Seven-Step Improvement Process Step 2 Define the Data.mp4 44MB
  32. 07 - CSI Principles- Deming Cycle and Knowledge Management.mp4 44MB
  33. 33 - CSI Methods and Techniques - Capacity Management, BCM and ITSCM.mp4 42MB
  34. 01 - Introduction.mp4 41MB
  35. 09 - CSI Principles- ITSM Framework and IT Governance.mp4 41MB
  36. 06 - CSI Principles- Service Level Management and Ownership.mp4 40MB
  37. 45 - Kotter's 8 Steps - Step 7 and 8 - Consolidate improvements and Institutionalize the change.mp4 40MB
  38. 18 - The Seven-Step Improvement Process Step 5 Analyze Data.mp4 39MB
  39. 40 - ITSM Governance.mp4 39MB
  40. 11 - The Seven-Step Improvement Process- Scope and Business Value.mp4 38MB
  41. 08 - CSI Principles- Service Measurement and Baselines.mp4 37MB
  42. 32 - CSI Methods and Techniques - Availability Management.mp4 36MB
  43. 05 - The CSI Approach.mp4 35MB
  44. 12 - The Seven-Step Improvement Process- Policies and Principles.mp4 34MB
  45. 42 - Kotter's 8 Steps - Step 1 and 2 - Urgency and Guiding Coalition.mp4 34MB
  46. 29 - CSI Methods and Techniques - SWOT Analysis.mp4 33MB
  47. 03 - CSI - Purpose and Objectives.mp4 31MB
  48. 44 - Kotter's 8 Steps - Step 5 and 6 - Empower your people and Gain Quick Wins.mp4 27MB
  49. 23 - CSI Methods and Techniques - Gap Analysis.mp4 25MB