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Cert Prep_ ITIL Foundations

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文件列表

  1. 03 Service Management as a Practice/008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model.mp4 265MB
  2. 07 Life-Cycle Processes_ Part Two/006 Change management.mp4 245MB
  3. 06 Life-Cycle Processes_ Part One/014 IT Service Continuity Management.mp4 216MB
  4. 06 Life-Cycle Processes_ Part One/009 Service Level Management_ Overview and key concepts.mp4 191MB
  5. 06 Life-Cycle Processes_ Part One/012 Availability management.mp4 171MB
  6. 06 Life-Cycle Processes_ Part One/013 Capacity management.mp4 167MB
  7. 07 Life-Cycle Processes_ Part Two/012 Release and Deployment Management.mp4 167MB
  8. 05 Life-Cycle Phases/014 Service measurement systems and metrics.mp4 158MB
  9. 04 Key Principles Models and Concepts/004 Specific roles.mp4 157MB
  10. 07 Life-Cycle Processes_ Part Two/018 Event management.mp4 153MB
  11. 06 Life-Cycle Processes_ Part One/015 Security management.mp4 137MB
  12. 04 Key Principles Models and Concepts/001 Processes.mp4 136MB
  13. 07 Life-Cycle Processes_ Part Two/026 Problem-management activities.mp4 135MB
  14. 05 Life-Cycle Phases/008 Service Transition_ Goal scope processes and key concepts.mp4 126MB
  15. 05 Life-Cycle Phases/001 Service Strategy_ Goal scope processes and key concepts.mp4 125MB
  16. 07 Life-Cycle Processes_ Part Two/003 Service Asset and Configuration Management.mp4 125MB
  17. 07 Life-Cycle Processes_ Part Two/019 Incident management.mp4 124MB
  18. 07 Life-Cycle Processes_ Part Two/011 Change management interfaces.mp4 122MB
  19. 08 Service-Management Functions/003 Service Desk and objectives.mp4 121MB
  20. 07 Life-Cycle Processes_ Part Two/004 Configuration Management System.mp4 121MB
  21. 07 Life-Cycle Processes_ Part Two/022 Activities of incident management.mp4 119MB
  22. 06 Life-Cycle Processes_ Part One/002 Service portfolio management.mp4 115MB
  23. 02 Service Life Cycle/002 Components and phases of a service life cycle.mp4 112MB
  24. 05 Life-Cycle Phases/013 Continual Service Improvement_ Goal process and key concepts.mp4 110MB
  25. 05 Life-Cycle Phases/004 Service Design_ Goal scope processes and key concepts.mp4 108MB
  26. 02 Service Life Cycle/001 What is ITIL_.mp4 106MB
  27. 05 Life-Cycle Phases/011 Service Operation_ Purpose scope processes and key concepts.mp4 102MB
  28. 04 Key Principles Models and Concepts/002 Processes tools and automation.mp4 101MB
  29. 06 Life-Cycle Processes_ Part One/006 Service Design coordination.mp4 100MB
  30. 06 Life-Cycle Processes_ Part One/004 Business relationship management.mp4 99MB
  31. 06 Life-Cycle Processes_ Part One/016 Supplier management.mp4 97MB
  32. 05 Life-Cycle Phases/009 Service Knowledge Management System.mp4 97MB
  33. 03 Service Management as a Practice/001 IT today IT opportunity.mp4 96MB
  34. 07 Life-Cycle Processes_ Part Two/024 Problem management.mp4 94MB
  35. 05 Life-Cycle Phases/002 Service Strategy_ Value creation.mp4 93MB
  36. 07 Life-Cycle Processes_ Part Two/009 Activities of change management.mp4 93MB
  37. 07 Life-Cycle Processes_ Part Two/028 Request fulfillment.mp4 93MB
  38. 02 Service Life Cycle/003 Main concepts of the service life cycle.mp4 93MB
  39. 03 Service Management as a Practice/002 What is a service_.mp4 92MB
  40. 02 Service Life Cycle/004 Summary_ Service life cycle.mp4 92MB
  41. 05 Life-Cycle Phases/020 Summary_ Life-cycle phases.mp4 92MB
  42. 08 Service-Management Functions/002 Service Desk organizational structure.mp4 90MB
  43. 07 Life-Cycle Processes_ Part Two/008 Change Advisory Board and Emergency Change Advisory Board.mp4 87MB
  44. 06 Life-Cycle Processes_ Part One/007 Service Catalog key concepts.mp4 86MB
  45. 06 Life-Cycle Processes_ Part One/008 More Service Catalog key concepts.mp4 82MB
  46. 04 Key Principles Models and Concepts/006 Risk management.mp4 80MB
  47. 07 Life-Cycle Processes_ Part Two/013 The four phases of Release and Deployment Management.mp4 80MB
  48. 07 Life-Cycle Processes_ Part Two/023 Incident-management interfaces.mp4 79MB
  49. 05 Life-Cycle Phases/010 Value to the business of Service Transition.mp4 79MB
  50. 06 Life-Cycle Processes_ Part One/010 Key activities of Service Level Management.mp4 76MB
  51. 06 Life-Cycle Processes_ Part One/003 Financial management for IT services.mp4 75MB
  52. 03 Service Management as a Practice/006 Key IT service management roles.mp4 74MB
  53. 08 Service-Management Functions/006 Application management.mp4 74MB
  54. 01 Introduction/003 Qualification scheme.mp4 73MB
  55. 04 Key Principles Models and Concepts/009 Service portfolio pipeline and catalog.mp4 73MB
  56. 04 Key Principles Models and Concepts/010 Prioritization.mp4 71MB
  57. 04 Key Principles Models and Concepts/003 Functions.mp4 71MB
  58. 07 Life-Cycle Processes_ Part Two/002 Transition Planning and Support.mp4 70MB
  59. 05 Life-Cycle Phases/005 Five aspects of Service Design.mp4 68MB
  60. 03 Service Management as a Practice/009 Summary_ Service management as a practice.mp4 67MB
  61. 07 Life-Cycle Processes_ Part Two/025 Key concepts of problem management.mp4 66MB
  62. 07 Life-Cycle Processes_ Part Two/027 Problem-management interfaces.mp4 66MB
  63. 07 Life-Cycle Processes_ Part Two/016 Service Knowledge Management System.mp4 66MB
  64. 07 Life-Cycle Processes_ Part Two/020 Key concepts of incident management.mp4 65MB
  65. 07 Life-Cycle Processes_ Part Two/029 Access management.mp4 65MB
  66. 08 Service-Management Functions/005 IT operations management.mp4 64MB
  67. 07 Life-Cycle Processes_ Part Two/007 Change models.mp4 64MB
  68. 03 Service Management as a Practice/004 What comprises value_.mp4 63MB
  69. 06 Life-Cycle Processes_ Part One/011 Interfaces with Service Level Management.mp4 63MB
  70. 04 Key Principles Models and Concepts/008 Communication.mp4 63MB
  71. 05 Life-Cycle Phases/012 Value to the business of Service Operation.mp4 63MB
  72. 03 Service Management as a Practice/003 What is service management_.mp4 61MB
  73. 05 Life-Cycle Phases/016 The Continual Service Improvement model.mp4 61MB
  74. 04 Key Principles Models and Concepts/011 Summary_ Key principles models and concepts.mp4 60MB
  75. 07 Life-Cycle Processes_ Part Two/005 Definitive Media Library.mp4 59MB
  76. 07 Life-Cycle Processes_ Part Two/031 Seven-step improvement process.mp4 58MB
  77. 01 Introduction/001 Welcome objective and schedule.mp4 55MB
  78. 05 Life-Cycle Phases/003 Value to the business of Service Strategy.mp4 55MB
  79. 05 Life-Cycle Phases/015 The Continual Service Improvement register.mp4 54MB
  80. 08 Service-Management Functions/004 Technical management.mp4 54MB
  81. 08 Service-Management Functions/001 Functions overview.mp4 52MB
  82. 04 Key Principles Models and Concepts/005 The Responsible Accountable Contribution Informed (RACI) model.mp4 48MB
  83. 05 Life-Cycle Phases/007 Value to the business of Service Design.mp4 48MB
  84. 07 Life-Cycle Processes_ Part Two/010 The seven Rs of change management.mp4 48MB
  85. 03 Service Management as a Practice/007 Governance.mp4 46MB
  86. 05 Life-Cycle Phases/006 Service Design package.mp4 46MB
  87. 03 Service Management as a Practice/005 The 4 Ps of service design.mp4 45MB
  88. 04 Key Principles Models and Concepts/007 Business case.mp4 45MB
  89. 06 Life-Cycle Processes_ Part One/005 Service Design_ Phase and processes overview.mp4 42MB
  90. 07 Life-Cycle Processes_ Part Two/001 Service Transition_ Phase and process overview.mp4 42MB
  91. 07 Life-Cycle Processes_ Part Two/014 Knowledge management.mp4 42MB
  92. 01 Introduction/002 Certification exam.mp4 39MB
  93. 05 Life-Cycle Phases/017 The Plan-Do-Check-Act (PDCA) model.mp4 36MB
  94. 07 Life-Cycle Processes_ Part Two/021 Incident models.mp4 36MB
  95. 08 Service-Management Functions/007 Summary_ Functions.mp4 34MB
  96. 07 Life-Cycle Processes_ Part Two/017 Service Operation_ Phase and process overview.mp4 34MB
  97. 05 Life-Cycle Phases/019 Integration of the five core phases.mp4 33MB
  98. 05 Life-Cycle Phases/018 Value to the business of Continual Service Improvement.mp4 33MB
  99. 07 Life-Cycle Processes_ Part Two/032 Summary_ Life-cycle processes.mp4 31MB
  100. 06 Life-Cycle Processes_ Part One/001 Service Strategy_ Phase and processes overview.mp4 31MB
  101. 07 Life-Cycle Processes_ Part Two/015 Data Information Knowledge Wisdom structure.mp4 22MB
  102. 07 Life-Cycle Processes_ Part Two/030 Continual Service Improvement_ Phase and process overview.mp4 19MB
  103. 03 Service Management as a Practice/008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model-en.srt 25KB
  104. 07 Life-Cycle Processes_ Part Two/006 Change management-en.srt 25KB
  105. 06 Life-Cycle Processes_ Part One/014 IT Service Continuity Management-en.srt 23KB
  106. 06 Life-Cycle Processes_ Part One/009 Service Level Management_ Overview and key concepts-en.srt 19KB
  107. 07 Life-Cycle Processes_ Part Two/012 Release and Deployment Management-en.srt 18KB
  108. 06 Life-Cycle Processes_ Part One/012 Availability management-en.srt 18KB
  109. 07 Life-Cycle Processes_ Part Two/018 Event management-en.srt 17KB
  110. 05 Life-Cycle Phases/014 Service measurement systems and metrics-en.srt 17KB
  111. 06 Life-Cycle Processes_ Part One/013 Capacity management-en.srt 16KB
  112. 04 Key Principles Models and Concepts/004 Specific roles-en.srt 15KB
  113. 04 Key Principles Models and Concepts/001 Processes-en.srt 15KB
  114. 07 Life-Cycle Processes_ Part Two/003 Service Asset and Configuration Management-en.srt 14KB
  115. 07 Life-Cycle Processes_ Part Two/026 Problem-management activities-en.srt 14KB
  116. 07 Life-Cycle Processes_ Part Two/022 Activities of incident management-en.srt 13KB
  117. 07 Life-Cycle Processes_ Part Two/019 Incident management-en.srt 13KB
  118. 06 Life-Cycle Processes_ Part One/002 Service portfolio management-en.srt 13KB
  119. 06 Life-Cycle Processes_ Part One/015 Security management-en.srt 13KB
  120. 05 Life-Cycle Phases/008 Service Transition_ Goal scope processes and key concepts-en.srt 13KB
  121. 08 Service-Management Functions/003 Service Desk and objectives-en.srt 13KB
  122. 05 Life-Cycle Phases/001 Service Strategy_ Goal scope processes and key concepts-en.srt 12KB
  123. 07 Life-Cycle Processes_ Part Two/004 Configuration Management System-en.srt 12KB
  124. 07 Life-Cycle Processes_ Part Two/011 Change management interfaces-en.srt 12KB
  125. 05 Life-Cycle Phases/013 Continual Service Improvement_ Goal process and key concepts-en.srt 12KB
  126. 02 Service Life Cycle/003 Main concepts of the service life cycle-en.srt 11KB
  127. 06 Life-Cycle Processes_ Part One/004 Business relationship management-en.srt 11KB
  128. 02 Service Life Cycle/002 Components and phases of a service life cycle-en.srt 11KB
  129. 05 Life-Cycle Phases/004 Service Design_ Goal scope processes and key concepts-en.srt 11KB
  130. 04 Key Principles Models and Concepts/002 Processes tools and automation-en.srt 11KB
  131. 05 Life-Cycle Phases/011 Service Operation_ Purpose scope processes and key concepts-en.srt 10KB
  132. 06 Life-Cycle Processes_ Part One/006 Service Design coordination-en.srt 10KB
  133. 05 Life-Cycle Phases/002 Service Strategy_ Value creation-en.srt 10KB
  134. 03 Service Management as a Practice/001 IT today IT opportunity-en.srt 10KB
  135. 02 Service Life Cycle/001 What is ITIL_-en.srt 10KB
  136. 06 Life-Cycle Processes_ Part One/016 Supplier management-en.srt 10KB
  137. 07 Life-Cycle Processes_ Part Two/009 Activities of change management-en.srt 10KB
  138. 05 Life-Cycle Phases/020 Summary_ Life-cycle phases-en.srt 9KB
  139. 02 Service Life Cycle/004 Summary_ Service life cycle-en.srt 9KB
  140. 07 Life-Cycle Processes_ Part Two/028 Request fulfillment-en.srt 9KB
  141. 07 Life-Cycle Processes_ Part Two/024 Problem management-en.srt 9KB
  142. 05 Life-Cycle Phases/009 Service Knowledge Management System-en.srt 9KB
  143. 03 Service Management as a Practice/002 What is a service_-en.srt 9KB
  144. 06 Life-Cycle Processes_ Part One/007 Service Catalog key concepts-en.srt 9KB
  145. 06 Life-Cycle Processes_ Part One/008 More Service Catalog key concepts-en.srt 9KB
  146. 07 Life-Cycle Processes_ Part Two/008 Change Advisory Board and Emergency Change Advisory Board-en.srt 9KB
  147. 08 Service-Management Functions/002 Service Desk organizational structure-en.srt 9KB
  148. 07 Life-Cycle Processes_ Part Two/013 The four phases of Release and Deployment Management-en.srt 8KB
  149. 05 Life-Cycle Phases/010 Value to the business of Service Transition-en.srt 8KB
  150. 07 Life-Cycle Processes_ Part Two/023 Incident-management interfaces-en.srt 8KB
  151. 07 Life-Cycle Processes_ Part Two/002 Transition Planning and Support-en.srt 8KB
  152. 04 Key Principles Models and Concepts/006 Risk management-en.srt 8KB
  153. 06 Life-Cycle Processes_ Part One/003 Financial management for IT services-en.srt 8KB
  154. 04 Key Principles Models and Concepts/009 Service portfolio pipeline and catalog-en.srt 8KB
  155. 03 Service Management as a Practice/009 Summary_ Service management as a practice-en.srt 8KB
  156. 08 Service-Management Functions/006 Application management-en.srt 8KB
  157. 06 Life-Cycle Processes_ Part One/010 Key activities of Service Level Management-en.srt 8KB
  158. 01 Introduction/003 Qualification scheme-en.srt 7KB
  159. 03 Service Management as a Practice/006 Key IT service management roles-en.srt 7KB
  160. 05 Life-Cycle Phases/005 Five aspects of Service Design-en.srt 7KB
  161. 07 Life-Cycle Processes_ Part Two/025 Key concepts of problem management-en.srt 7KB
  162. 04 Key Principles Models and Concepts/003 Functions-en.srt 7KB
  163. 04 Key Principles Models and Concepts/010 Prioritization-en.srt 7KB
  164. 04 Key Principles Models and Concepts/008 Communication-en.srt 7KB
  165. 08 Service-Management Functions/005 IT operations management-en.srt 7KB
  166. 03 Service Management as a Practice/003 What is service management_-en.srt 6KB
  167. 07 Life-Cycle Processes_ Part Two/007 Change models-en.srt 6KB
  168. 07 Life-Cycle Processes_ Part Two/029 Access management-en.srt 6KB
  169. 03 Service Management as a Practice/004 What comprises value_-en.srt 6KB
  170. 06 Life-Cycle Processes_ Part One/011 Interfaces with Service Level Management-en.srt 6KB
  171. 04 Key Principles Models and Concepts/011 Summary_ Key principles models and concepts-en.srt 6KB
  172. 07 Life-Cycle Processes_ Part Two/020 Key concepts of incident management-en.srt 6KB
  173. 01 Introduction/001 Welcome objective and schedule-en.srt 6KB
  174. 07 Life-Cycle Processes_ Part Two/027 Problem-management interfaces-en.srt 6KB
  175. 05 Life-Cycle Phases/012 Value to the business of Service Operation-en.srt 6KB
  176. 07 Life-Cycle Processes_ Part Two/016 Service Knowledge Management System-en.srt 6KB
  177. 05 Life-Cycle Phases/016 The Continual Service Improvement model-en.srt 6KB
  178. 07 Life-Cycle Processes_ Part Two/031 Seven-step improvement process-en.srt 6KB
  179. 05 Life-Cycle Phases/015 The Continual Service Improvement register-en.srt 6KB
  180. 07 Life-Cycle Processes_ Part Two/005 Definitive Media Library-en.srt 6KB
  181. 08 Service-Management Functions/004 Technical management-en.srt 6KB
  182. 05 Life-Cycle Phases/003 Value to the business of Service Strategy-en.srt 6KB
  183. 05 Life-Cycle Phases/007 Value to the business of Service Design-en.srt 5KB
  184. 07 Life-Cycle Processes_ Part Two/010 The seven Rs of change management-en.srt 5KB
  185. 04 Key Principles Models and Concepts/005 The Responsible Accountable Contribution Informed (RACI) model-en.srt 5KB
  186. 08 Service-Management Functions/001 Functions overview-en.srt 5KB
  187. 04 Key Principles Models and Concepts/007 Business case-en.srt 5KB
  188. 03 Service Management as a Practice/007 Governance-en.srt 5KB
  189. 03 Service Management as a Practice/005 The 4 Ps of service design-en.srt 4KB
  190. 05 Life-Cycle Phases/006 Service Design package-en.srt 4KB
  191. 07 Life-Cycle Processes_ Part Two/014 Knowledge management-en.srt 4KB
  192. 01 Introduction/002 Certification exam-en.srt 4KB
  193. 07 Life-Cycle Processes_ Part Two/001 Service Transition_ Phase and process overview-en.srt 4KB
  194. 07 Life-Cycle Processes_ Part Two/021 Incident models-en.srt 4KB
  195. 06 Life-Cycle Processes_ Part One/005 Service Design_ Phase and processes overview-en.srt 4KB
  196. 08 Service-Management Functions/007 Summary_ Functions-en.srt 4KB
  197. 05 Life-Cycle Phases/019 Integration of the five core phases-en.srt 3KB
  198. 05 Life-Cycle Phases/017 The Plan-Do-Check-Act (PDCA) model-en.srt 3KB
  199. 07 Life-Cycle Processes_ Part Two/032 Summary_ Life-cycle processes-en.srt 3KB
  200. 07 Life-Cycle Processes_ Part Two/017 Service Operation_ Phase and process overview-en.srt 3KB
  201. 06 Life-Cycle Processes_ Part One/001 Service Strategy_ Phase and processes overview-en.srt 3KB
  202. 05 Life-Cycle Phases/018 Value to the business of Continual Service Improvement-en.srt 3KB
  203. 07 Life-Cycle Processes_ Part Two/015 Data Information Knowledge Wisdom structure-en.srt 3KB
  204. 07 Life-Cycle Processes_ Part Two/030 Continual Service Improvement_ Phase and process overview-en.srt 2KB