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[ ] Udemy - (Cms) Customer Success Management - Certification Course

  • 收录时间:2024-01-02 04:48:42
  • 文件大小:2GB
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  • 最近下载:2024-01-02 04:48:42
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文件列表

  1. ~Get Your Files Here !/5 - Practical CSM Framework Phase 2 Commitment/20 - Communicating with the Customer.mp4 124MB
  2. ~Get Your Files Here !/1 - An Overview of the Customer Success Managers Role/3 - Where do CSMS fir Within the Wider Organizational Structure.mp4 120MB
  3. ~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/24 - Information for Onboarding.mp4 111MB
  4. ~Get Your Files Here !/8 - Practical CSM Framework Phase 4 Adoption Planning Part 2 Implementation/32 - Step 5 Determine Communication Training and support Requirements.mp4 91MB
  5. ~Get Your Files Here !/3 - Customer Success Management Tasks Tools and Techniques/9 - Understanding the Critical Path.mp4 90MB
  6. ~Get Your Files Here !/8 - Practical CSM Framework Phase 4 Adoption Planning Part 2 Implementation/33 - Step 6 Capture Adoption Barriers and Risks.mp4 87MB
  7. ~Get Your Files Here !/1 - An Overview of the Customer Success Managers Role/1 - What is Meant by Customer Success.mp4 86MB
  8. ~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/17 - Third Parties and Project Status.mp4 82MB
  9. ~Get Your Files Here !/7 - Practical CSM Framework Phase 4 Adoption Planning Part 1 Concepts/27 - Understanding Impacted Users.mp4 82MB
  10. ~Get Your Files Here !/7 - Practical CSM Framework Phase 4 Adoption Planning Part 1 Concepts/26 - What is Adoption All About.mp4 79MB
  11. ~Get Your Files Here !/1 - An Overview of the Customer Success Managers Role/2 - Treating Your Customer as Your Business Partner.mp4 78MB
  12. ~Get Your Files Here !/7 - Practical CSM Framework Phase 4 Adoption Planning Part 1 Concepts/28 - Research Techniques.mp4 78MB
  13. ~Get Your Files Here !/3 - Customer Success Management Tasks Tools and Techniques/10 - Getting in Front of Senior Management and C Level Customer Stakeholders.mp4 76MB
  14. ~Get Your Files Here !/8 - Practical CSM Framework Phase 4 Adoption Planning Part 2 Implementation/31 - Step 3 Create Impacted Groups.mp4 71MB
  15. ~Get Your Files Here !/5 - Practical CSM Framework Phase 2 Commitment/21 - Developing a Stakeholder Management Strategy.mp4 70MB
  16. ~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/23 - Generic and Customized Onboarding Models.mp4 67MB
  17. ~Get Your Files Here !/2 - Readiness for Customer Success Management/6 - What Assets and Resources are Available to Help You.mp4 61MB
  18. ~Get Your Files Here !/3 - Customer Success Management Tasks Tools and Techniques/8 - The RAPAE Task Model A Way to Categorize CSM Activities.mp4 60MB
  19. ~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/11 - What is Phase 1 Preparation.mp4 53MB
  20. ~Get Your Files Here !/2 - Readiness for Customer Success Management/5 - What is Your Role to Your Organizations Customer Success Strategy.mp4 53MB
  21. ~Get Your Files Here !/5 - Practical CSM Framework Phase 2 Commitment/19 - What is Commitment All About.mp4 51MB
  22. ~Get Your Files Here !/2 - Readiness for Customer Success Management/7 - How Will You Plan and Manage Your Time.mp4 50MB
  23. ~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/14 - Customer Information.mp4 46MB
  24. ~Get Your Files Here !/7 - Practical CSM Framework Phase 4 Adoption Planning Part 1 Concepts/29 - CSM Involvement in Adoption Research.mp4 46MB
  25. ~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/12 - Accessing Information.mp4 45MB
  26. ~Get Your Files Here !/8 - Practical CSM Framework Phase 4 Adoption Planning Part 2 Implementation/30 - Step 1 Determine Adoption Requirements.mp4 44MB
  27. ~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/25 - Tools for PCSMF Phase 3 Onboarding.mp4 42MB
  28. ~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/16 - CSM Outcome Requirements.mp4 41MB
  29. ~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/18 - Tools for PCSMF Phase 1 Preparation.mp4 40MB
  30. ~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/13 - Internal Handover.mp4 37MB
  31. ~Get Your Files Here !/2 - Readiness for Customer Success Management/4 - What is Your Organizations Customer Success Strategy.mp4 37MB
  32. ~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/15 - Initiative Information and Customer Outcome Requirements.mp4 36MB
  33. ~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/22 - What is PCSMF Phase 3 Onboarding All About.mp4 23MB
  34. ~Get Your Files Here !/Bonus Resources.txt 386B
  35. Get Bonus Downloads Here.url 183B